Customer Success Manager

At Cloudmersive, we deliver transformative cloud infrastructure and developer tools that are shaping the future of businesses worldwide. As a fast-growing Silicon Valley enterprise, we are dedicated to ensuring our customers succeed with our cutting-edge technology. We're seeking a Customer Success Manager who is enthusiastic about driving customer satisfaction and engagement with our innovative products.

Location

Remote, United States

Responsibilities

In this role, you will be expected to:

• Foster strong relationships with customers, understanding their needs and ensuring their success with our products.
• Serve as the primary point of contact for customer inquiries and issues, providing timely and effective resolutions.
• Collaborate with cross-functional teams to improve customer experience and product offerings.
• Develop and implement customer success strategies and plans.
• Conduct regular customer reviews and report on customer usage and satisfaction.
• Identify upselling and cross-selling opportunities.
• Lead renewals.

Qualifications

• 2-5 years of experience in customer success, account management, or a related field.
• Bachelor's degree in Business Administration, Marketing, or a related discipline.
• Strong communication and interpersonal skills.
• Proven track record of maintaining high customer satisfaction.

Cloudmersive is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Employment Type

Full Time Employee

Role Type

Individual Contributor